Whether you’re looking to increase sales,
improve service, or boost customer loyalty, we can customize
a program that is right for you.
Assess your customers’ experience. Premier Service’s certified mystery shoppers will evaluate the level of service at your place of business and help identify opportunities for growth.
Keep your brand front and center by engaging sales associates on the ground. Premier Service will send brand ambassadors and visitors to educate, engage, and reward front-line staff.
Ensure all your locations comply with your standards. Site inspections by our trained auditors will determine if your visual, safety, cleanliness, legal, or pricing guidelines are being followed.
Get the word out with an educational Callout Program. Our engaging, bilingual telephone associates will help circulate important information across your entire network, seven days a week.
Find out how customers experience your brand. Our trained interceptors will engage your customers on location and collect valuable insights about their behaviours and perceptions.
Measure customer satisfaction with online surveys. By including a survey URL on your receipts, or by engaging them through touch devices, provide customers with effortless feedback loops.
You can spend millions on marketing to get your customer in the door, but it’s what happens when they are inside that determines a sale. Product placement, product availability and a knowledgeable sales staff are just a few of the factors that can influence sales.
Apparel sales associates must go beyond the basics of greeting and stocking. They function as fashion experts that can identify current trends and ‘build’ an outfit. We can help you ensure your sales representatives are providing customers with a personalized shopping approach and increasing Units per Transaction.
The key ingredient to a successful convenience store or gas station is the ability to serve customers quickly and efficiently; there is limited time for up-selling or offering in-store promotions. We can help you verify if your sales staff is in high gear.
Sales associates that can build trust and instill confidence are what can make the difference between customers purchasing in person, rather than going home and shopping online. We can help confirm that your associates possess extensive product knowledge, understand competitive pricing, and can close a sale on the spot.
From the first test-drive, to price negotiation and after-sales service, it is important that every touch point with your customer is a positive experience. We can help you ensure your sales and service consultants are fostering brand loyalty.
Do you really know what is happening on the front line of your business? Disguised as regular, everyday customers, our trained mystery shoppers will help you find out. Provide us with your service recipe and we will work with you to develop a survey that measures your key performance indicators.
Your customers visit you to get a “better than home” experience. They should offer service that will make your guests feel valued and spoiled. Your servers should make your customers’ mouths water through vivid menu descriptions and recommendations, thereby increasing sales per head. Satisfied and satiated customers are repeat customers.
In your business, it is often the smallest service details that make the biggest impact, which differentiate you from your competitors. Keeping these in mind keeps your customers coming back. Check-in and checkout, valet service, housekeeping, and special requests are just some of the key areas where you have the opportunity to stand out and make a unique impression on your customer.
There are important regulations for your teams to follow to ensure fair treatment of all your customers. Your teams have to be ready to help politely and in a way that displays the adaptability to be able to relate to any demographic segment. In addition, your customers turn to you for help and guidance; the information given to them must be accurate and helpful.
Companies operating in this space have to create an important bond of trust between their clients and their teams. Not only do your teams need to be up to date with rates, rules and regulations, but they also need to communicate their goals and strategies effectively. That starts by ensuring that your agents are knowledgeable, make no false promises, know and understand the customer needs, and foster that ever-important trust relationship.
Premier Service is the perfect partner for agencies that need large-scale field execution across the nation. Our expertise and over 20 years experience make us the perfect execution partner.
Whether you are looking for a partner to extend your service offering to your clients, or whether you just need “feet on the street”, we offer you the geographic scope that you may not have in house. We work with many partner agencies from other countries that need support doing work in Canada and across North America. We will act as an extension of you, and will seamlessly execute your programs. We are also happy to contribute our project and survey design expertise, as you require.
With millions of dollars spent each year on marketing and brand activation strategies and campaigns, it is imperative that you have the right execution team in place. Many agencies have the creativity and brainpower to develop the most brilliant marketing and branding programs in their industry, but may lack the work force to execute their vision. We go in the trenches for you, taking care of all the sourcing, recruiting, training, payments, and administration, ultimately leaving you more time to focus on the creative and less worrying about the mechanics.
Your product placement, inventory levels, shelf space and special offers are just a part of what ensures that you are maximizing sales. But, who sells your product? Do they know about the most important features? Who ensures the right representation of your product all over the country? Our nationwide coverage allows us to evaluate this for you quickly, efficiently, and simultaneously across the country.
The customer will often ask for the advice of the cosmetician. If your in-store representatives do not know your brand, your consumers may miss it and go home with a competitor’s product. With so many choices, the cosmetician is vital to your product’s visibility. Those selling your product should be able to take a consultative approach, assess the client’s needs, and quickly be able to guide her to the right product within your brand. Product knowledge, friendliness and speed of service are all key factors in ensuring your customer leaves satisfied. A great way to ensure maximum convenience for your customers is through effective product training and excellent communication of the benefits.
When a customer shops at a retail electronics store, they are overwhelmed with so many choices of the same product. How do you make your product break from the clutter? Are the sales associates representing your products encouraging or hindering your sales? Are they well versed enough to understand why your product is the better choice? What incentive do they have to recommend your product over your competitor? Premier Service offers a wide variety of programs designed to train, test and incent sales associates to choose, recommend and evangelize your product. Better-trained, more knowledgeable sales people means top of mind awareness for your product that will affect your bottom line.
With over 20 years of experience in this industry, we consider managing high-volume projects across the country, turning a survey around in 48 hours, and providing client-access to roll-up reports as merely the cost of entry in this business. At Premier Service we go beyond the prerequisites, and offer strategic programs and consumer insight that you won’t find anywhere else.
You can rely on our expertise to guide you through the successful launch of your program. We know how to assess your needs and customize a program that produces tangible results.
We have contingency plans built into every project so that we can act quickly to replace, re-schedule, or re-visit when emergencies or last-minute cancellations arise.
How you ask a question is as important as the answer that comes from it. We are experts at phrasing questions, determining survey length, crafting the right balance between the subjective and objective, and drafting surveys that yield the most enlightening responses.
Whether it be in-person, on the phone, or electronically – we are the experts in live data collection. We specialize in mystery shopping, survey administration, site inspections, audits, and all forms of live evaluations.
Access your data in French or in English as soon as it has been validated. We can also "push" surveys to you by email.
Find the data that interests you most by defining parameters like time, location, business unit, and survey question.
Request custom reports with views and parameters that meet your requirements.
Restrict access to your surveys and reports by embedding different levels of security.
View scanned versions of supporting material our field team collected during their visits, including receipts, business cards, and marketing material.
Learn how to communicate Mystery Shopping reports across various feedback loops.
Our validators read every single survey to check it for content, accuracy, integrity, detail and relevance in responses.
Descriptive visual markers that identify the highest and lowest performers across all parameters.
Fully customized reports
No minimum number of surveys
Change direction at any time
No (or low) start-up costs
Unlimited survey iterations
No charge for re-visits
We work with competitors
24/7 access to our flexible team
Simplified & competitive pricing
Highest calibre shoppers
Fair and objective evaluations
No exclusivity required
Premier Service Inc.
3901 Jean Talon West, Suite 200
Montreal, Quebec H3R 2G4